13 Questions You Should Ask Before Buying Vendor Mall Software

Choosing the right software for your business is crucial. Not only does it help you manage your inventory, vendors, and customers efficiently, but it also enhances your overall knowledge and control of your operations. To ensure you make the best choice, here are 13 essential questions to ask before investing in vendor mall software. Compare the answers from different providers to find the perfect fit for your needs.

1. Do they have the specific features you need?

Most Point of Sale (POS) systems offer similar basic features, but beyond that, they can differ significantly. Some might have overwhelming features that complicate your work, while others might lack essential functionalities. No software will be a perfect match, but you can find the best fit by listing your priorities and discussing them with each vendor.

2. Is there a contract of any kind?

Some companies may require you to sign a software or support contract for 6 months to a year. Be sure to ask about this upfront. At SimpleConsign for example, we believe in flexibility, so we have no contracts.

3. What are the fees for tech and hardware support?

Support policies vary widely. Some vendors charge monthly or yearly fees, while others might offer initial free support followed by charges. Ensure you understand their support policies, including hardware support.

4. Does it cost to get upgrades?

Older software vendors often charge for upgrades. Web-based software updates automatically, providing immediate access to new features and bug fixes. With SimpleConsign for example, you get automatic updates at no extra cost. Whether it's a minor fix or a major redesign, all our clients benefit without buying the latest version.

5. Is there a fee for data backup?

Ensure your data is backed up securely, especially if your computer crashes or gets a virus. Ask about the frequency and cost of backups. For example, SimpleConsign includes continuous data backups in our monthly fee. Even if your computer crashes, you can access your data from any device with internet access.

6. Does the software offer integrated credit card processing?

Integrated credit card processing simplifies transactions and saves time. Without it, you’ll need a separate process for credit cards and have to reconcile systems at the end of the day.

7. Do they offer night and weekend support hours?

Problems don’t always occur during business hours. Check if the vendor provides night and weekend support and if there are extra fees.

8. Does this software work best for one or multiple locations?

If you plan to expand, make sure the software supports multiple locations. Check how it handles inventory, customer management, and inter-location operations.

9. Are you charged per terminal or location?

If you have multiple terminals, understand the costs involved. Some vendors charge per terminal, while others charge per location. With SimpleConsign, you pay one low monthly fee per location, not per terminal.

10. How much does their hardware cost?

Hardware can be a significant expense. Find out what types of hardware are supported and do some comparison shopping.

11. Why have customers left them and chosen other software providers?

Understanding why customers leave can provide valuable insights. Every company has some turnover, so don’t be alarmed by their answers, but use this to gauge their customer support and service quality.

12. Are there any startup costs or maintenance fees?

Some vendors may charge fees to start or maintain their services. Ask about these costs upfront.

13. What type of training is provided for you and your employees?

Training is essential, especially if you’re new to the software. Understand the training options available and any associated costs.


Finding the right vendor mall software is a significant decision that can greatly impact your business's efficiency and success. By asking these essential questions and thoroughly evaluating your options, you can ensure that you select the software that best meets your needs and supports your growth.