Choosing the right software for your business is crucial. Not only does it help you manage your inventory, vendors, and customers efficiently, but it also enhances your overall knowledge and control of your operations. To ensure you make the best choice, here are 13 essential questions to ask before investing in vendor mall software. Compare the answers from different providers to find the perfect fit for your needs.
Most Point of Sale (POS) systems offer similar basic features, but beyond that, they can differ significantly. Some might have overwhelming features that complicate your work, while others might lack essential functionalities. No software will be a perfect match, but you can find the best fit by listing your priorities and discussing them with each vendor.
Some companies may require you to sign a software or support contract for 6 months to a year. Be sure to ask about this upfront. At SimpleConsign for example, we believe in flexibility, so we have no contracts.
Support policies vary widely. Some vendors charge monthly or yearly fees, while others might offer initial free support followed by charges. Ensure you understand their support policies, including hardware support.
Older software vendors often charge for upgrades. Web-based software updates automatically, providing immediate access to new features and bug fixes. With SimpleConsign for example, you get automatic updates at no extra cost. Whether it's a minor fix or a major redesign, all our clients benefit without buying the latest version.
Ensure your data is backed up securely, especially if your computer crashes or gets a virus. Ask about the frequency and cost of backups. For example, SimpleConsign includes continuous data backups in our monthly fee. Even if your computer crashes, you can access your data from any device with internet access.
Integrated credit card processing simplifies transactions and saves time. Without it, you’ll need a separate process for credit cards and have to reconcile systems at the end of the day.
Problems don’t always occur during business hours. Check if the vendor provides night and weekend support and if there are extra fees.
If you plan to expand, make sure the software supports multiple locations. Check how it handles inventory, customer management, and inter-location operations.
If you have multiple terminals, understand the costs involved. Some vendors charge per terminal, while others charge per location. With SimpleConsign, you pay one low monthly fee per location, not per terminal.
Hardware can be a significant expense. Find out what types of hardware are supported and do some comparison shopping.
Understanding why customers leave can provide valuable insights. Every company has some turnover, so don’t be alarmed by their answers, but use this to gauge their customer support and service quality.
Some vendors may charge fees to start or maintain their services. Ask about these costs upfront.
Training is essential, especially if you’re new to the software. Understand the training options available and any associated costs.
Finding the right vendor mall software is a significant decision that can greatly impact your business's efficiency and success. By asking these essential questions and thoroughly evaluating your options, you can ensure that you select the software that best meets your needs and supports your growth.